Frequently Asked Questions

How long will shipping take?

We endeavour to dispatch your order within 1-2 days unless otherwise specified.

Australia Post shipping times vary but visit our shipping page for an estimate.

What is your returns policy?

We have a 30-day return policy if you are unhappy with the quality of the product.

For more information, visit our Shipping & Returns page.

Do you use recyclable packaging?

At Emersen Collective we pride ourselves on our numerous eco-friendly practices that help limit our impact on the natural environment.

This is why we use recyclable packaging for all our products and shipping services.

How long do the flowers last?

Our flowers are sourced from local suppliers with only quality in mind.

If looked after correctly, our flower bouquets will maintain their colour and shape for up to 3 years.